Specialised Support Coordination

Expert Guidance for Complex NDIS Needs

Navigating the NDIS can be challenging — especially when you're managing multiple supports, health providers, or high-level needs. At Connecting Palms, our specialised support coordination services are designed to simplify the complex, connect the disconnected, and empower individuals to make the most of their NDIS plan.

With deep experience in support coordination NDIS pathways, our team works alongside clients who require a higher level of support due to complex environments, housing needs, health conditions, or behavioural risks.

We don’t just connect services — we create clarity and confidence. 

What Is Specialised Support Coordination?

Specialised support coordination is for NDIS participants who face more complex barriers to accessing or using their supports. Unlike standard coordination, this level of service involves:

• Crisis management and response planning

• Deep collaboration with multiple providers

• Health, housing, and behavioural support alignment

• Advocacy across service systems

At Connecting Palms, our role is to help stabilise, organise, and strengthen the participant’s care network — while ensuring long-term progress and outcomes. 

What We Offer

Advanced NDIS Case Management

We provide hands-on, proactive NDIS case management for participants with complex plans. This includes:

• Monitoring service effectiveness

• Navigating dual diagnoses, mental health, or trauma-informed care

• Helping prevent service breakdowns or disruptions

• Advocating in housing, education, and health care systems

You don’t have to manage complexity alone — we’ll help coordinate it for you. 

Tailored Disability Care Coordination

• Every participant is different. That’s why our disability care coordination is:

• Fully personalised to client and family goals

• Informed by a deep understanding of physical, psychological, and behavioural needs

• Outcome-driven and regularly reviewed

• Delivered by senior coordinators with lived and clinical experience

We act as a reliable point of contact between clients, families, support providers, and service systems. 

Emergency & Crisis Planning

For participants facing urgent risks or life transitions, we offer:

• Immediate support team mobilisation

• Risk planning and de-escalation strategies

• Critical incident response coordination

• Connection to emergency accommodation or intensive services

These specialized support services are built to provide calm and confidence during the most stressful times. 

Why Choose Connecting Palms?

• Proven experience in high-needs support coordination NDIS

• Deep local knowledge across support coordination Victoria, SA, and QLD

• Responsive team with strong networks in housing, mental health, and community services

• Focused on improving long-term stability and wellbeing

• Transparent, respectful, and goal-driven communication

Complex Doesn’t Have to Mean Confusing

At Connecting Palms, we simplify the NDIS for those who need structure and coordination the most. Whether you're navigating health systems, behavioural services, or housing transitions, our NDIS coordination support ensures that nothing falls through the cracks.

Contact us today to speak with a senior coordinator and explore how our NDIS case management and specialized support services can bring clarity to complexity.